Shipping Policy
At our store, we are committed to delivering your order quickly, safely, and efficiently throughout Ireland.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times within Ireland are:
* Standard Delivery: 2–10 business days
* Express Delivery: 1–3 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or peak seasonal periods.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, package size, and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available), allowing you to monitor your shipment’s progress.
Delivery Information
Please ensure that all shipping details provided during checkout are accurate and complete. We cannot be held responsible for delays or failed deliveries resulting from incorrect address information.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and its contents. We will review the situation and assist with a suitable resolution.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team. We are happy to assist you.
Return & Refund Policy
Thank you for shopping at Iphonedeal.ie. We strive to provide high-quality products and services. If you're not fully satisfied with your purchase, we're here to help.
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1. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within **14 days** without providing any reason.
- Eligibility: Applies to online purchases by consumers within the EU.
- Period: The 14-day period starts from the day you receive your product.
- Exclusions:
- Sealed goods (e.g., earphones) that were unsealed after delivery.
Expired right to return period
The right to return exists in case you change your mind about the purchase, however if after 14-days of receiving the package, if we are not notified of any defects with the product, we will assume the transaction to be permanent. You are still protected by our free 1 year Warranty service in case you experience any issues with the device.
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2. Return Conditions
For a return to be accepted:
- The product must be in its original condition and with all original accessories.
- Proof of purchase (receipt or invoice) must be provided.
- Any gift or promotional items received with the product must also be returned.
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3. Return Process
1. Initiate Return: Contact us at **[email/contact form link]** within the 14-day window.
2. Prepare the Product: Securely package the item, including all original components.
3. Ship or Visit:
- In-Store Purchases: Return the product to 111 Capel Street, Dublin 1.
- Online Orders: Ship the product to 111 capel street, Dublin 1, Dublin - Ireland, D01 EE72. Return shipping costs are generally the buyer's responsibility unless the product is defective or incorrect.
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4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 14 days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
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5. Faulty or Damaged Products
If your item is faulty, damaged, or not as described, you are entitled to a free repair, replacement, or full refund.
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6. Exchanges
We only replace items if they are defective or damaged. For exchanges due to personal preference (e.g., different color or model), please initiate a standard return and place a new order.
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7. Contact Us
For any questions regarding returns and refunds, reach out to us at:
- Email: iphonedeal.irish@gmail.com
- Phone: +353 87 000 1110
